Many of the world’s emerging nations are currently engaged in serious reforms with the objective to infuse a culture of innovation into their policy and operational decisions. This session brings perspective to the role of innovation in building the next generation of E-Government, where constituents are put at the center of everything they do, ranging from policy, to infrastructure, to processes and to relationships. 

KEY ISSUES 

1. What are the key services challenges that governments face, and what should IT do about them?

2. Have most E-Government strategies failed? What’s working, and why?

3. Have governments lived up to the expectation of running their operations like an enterprise?

4. What types of public/private sector partnerships have proven successful in enabling a culture of responsiveness in governments?

5. Learning from the past, how can government IT leaders better integrate technology into policy and operational decisions in governments?

6. Which technology leaders and service organizations are in the best position to make governments more agile?